September 30, 2021

Announcements / Projected features

  • Improvements for all Clients (upcoming 1.121.0)
    • The ability to reset Parental controls PIN in case the current PIN was lost or forgotten (Customer Service has access to it via SMS).
  • Android, Amazon, tvOS, iPad
    • Skip Forward and Skip Back functionality on Pause Live TV - Android STBs only (tvOS limited remote does not allow this);
    • My Shows replaced with Recordings throughout the APP;
    • Added logic that disables channels on Guide load based on list from backend.
    • Properly working DRM functionality added to iOS, tvOS devices.
    • Added functionality to save position of Restarted Program, which allows the user to resume watching Restarted Program after exiting it.
    • Added “auto-login” after power outage - the boxes come up faster than the modem establishes Internet connectivity. When STB powers up and Internet is not available - it will display a message - “Internet is not detected” and once it is detected and the username and password fields are not empty it will start login automatically.

Bug Fixes

  • Clients ( Amazon, Amigo, EPIC Slate, iPad, tvOS, WebAPP, Chromecast )
    • Fix occasional navigation problems on WebAPP when the name of the show contains </> characters.
    • Reworked Exit functionality on iOS and tvOS to be more in line with Apple recommendations.
    • Fix styling on devices with smaller screen size in and on Live TV.
    • The menu to exit the APP on Home Screen will be called only after the mini player is closed.
    • Chromecast only - bugfix, where EPIC APP comes back to black screen after being in the background for an extended period of time.
    • Improved navigation on the login page for EPIC Slate.

August 4, 2021

Announcements / Features

  • Improvements for all Clients (1.120.0)
    • Upcoming Shows
    • An additional menu item has been added which shows series/episodes that have been set to record but not aired yet.
  • Android, Amazon, tvOS, iPad
    • Pressing the back button from the home screen will allow you to exit the application (Android, Amazon only).
    • Added ability to Restart Live TV from info bar on Full Screen(to pull up info bar - button for full remote, <select/ok> button for Amazon)
    • Network speed Test
    • Added option to Network settings to conduct a speed test. Note: This feature utilizes an app previously downloaded from the app store. If one isn’t available on the device then it will redirect the user to the store to download one (only on Android devices).

Bug Fixes

  • Clients ( Amazon, Amigo, EPIC Slate, iPad, tvOS )
    • Fix occasional issues with parental controls crashing when unlocking a stream.
    • Hide cast tab in Selected Recordings unless information is populated.
    • Fixing issue with Remote Control for EPIC Slate caused by model information change.
    • Fix issue with RestartLiveTV resetting when switching between Live TV and current RestartLiveTV stream.
    • Fix issue with incorrect priority for channel logo selection.

July 1, 2021

Announcements / Features

  • Improvements for all Clients (1.119.0)
    • Accessibility
    • Option added to settings which increases the text size in the guide.
    • Android and Amazon version 1.119.0 for release
    • Added WTVE id information in AccountInfo
    • Reduced the amount of storage memory required for the app
    • Added functionality for channel up/down buttons on Insignia Fire Tv remote
    • Added option in the guide to restart to the beginning of a live tv program
    • PLTV allows you to rewind to the beginning of the show
  • EPIC Web App
    • Apple TV and iPad
    • Tablets ( Android and iPads )

Bug Fixes

  • Android clients ( Amazon, Amigo, EPIC Slate, and Google Play Store )
    • Fix in guide to issue where the row containing the program desc would get cut off if a program ended at an irregular time. I.e ends at 9:37pm
    • Fix to fullscreen mode where the program options did not always match the program being played
    • Fix to MyShows where switching to fullscreen then exiting would sometimes cause the app to freeze
    • Fix to video player where the player will retry a certain amount of times to fetch a live stream if the initial request fails

March 24, 2021

Announcements / Features

  • Improvements for all Clients (1.115.0)
  • CDVR
    • Improved CDVR check to better sync recordings
    • Simplified CDVR series recordings options
    • Record options changed to "New & Reruns", and "Reruns"
    • Made channel information static so users cannot select to record program on multiple channels
    • Guide reflects what will be recorded with 3 red dots, 3 grey dots show programs that will not be recorded due to series options
  • Android and Amazon version 1.115.0 for release
    • Channel and program search implemented on Amazon Fire TV devices on the Guide, search to follow on Amino/EPIC Slate in next release
  • EPIC Web App
    • Apple TV and iPad
    • Tablets ( Android and iPads )

Bug Fixes

  • Android clients ( Amazon, Amigo, EPIC Slate, and Google Play Store )
    • Fix to add film category so movies will be sorted correctly
    • Fix to add group id to pusher assets in case schedule_id comes back as null

February 11th, 2021

Announcements / Features

  • Improvements for all Clients
  • Updated logic for create/delete single recording/series to improve reliability
  • Added option to unschedule/delete single recording from the Guide
  • Stop button can close DVR recording
  • Android and Amazon version 1.114.0 for release
    • Added HDMI CEC feature for Amazon Fire TV devices. Allows you to use extended remote capabilities after enabling feature in the app and on TV
    • How to setup HDMI CEC i.e. https://docs.epicvideo.tech/amazon-hdmi-cec
  • EPIC Web App
    • Apple TV and iPad
    • Tablets ( Android and iPads )
    • Silent switch does not disable audio on video player now

Bug Fixes

  • Android clients ( Amazon, Amigo, EPIC Slate, and Google Play Store )
    • Guide bug fix on Amino and EPIC Slate, when changing number of rows in Guide and then pressing Guide button, the grid was distorted
    • In My Shows, selecting recording from expiring category would sometimes crash the app

January 13th, 2021

Announcements / Features

  • Improvements for all Clients
  • Custom logos can be used for all channels types (locals, satellites, music)
  • An user can select which channel to start the guide on first load by navigating to guide channel column and selecting
  • Added Repeat, Live, and New info to Guide’s programs
  • Android and Amazon version 1.113.0 for release
    • Amazon Alexa voice commands for trickplay, upcoming features listed
    • Changed focus to full screen on Amazon options for easier access
  • EPIC Web App
    • Apple TV and iPad
    • Tablets ( Android and iPads )
    • Updated Progress Bar for DVR/RestartTV
    • Updated My Shows to respond to Swiping Gestures (x and y axis)
    • Improved gesture recognition and responsiveness on full screen video
    • Added Epic play button to Home Screen to start mini-player
    • Mini-player can be stopped by "fling to right" gesture from any screen except Guide
    • Pinching/expansion gestures are used to minimize full screen and expand small screen
    • Corrected wrapping in Guide/Title and MyShows/description
    • Added feature to Play/Pause Live TV on Android Tablet
    • Activated Back/Dismiss button to EAS screen
    • Added Device Settings functionality to Android tablet on Login screen
    • Multiple styling upgrades throughout the app for Android Tablet
    • Modified and improved create/update My Ticket logic to significantly reduce 415/411 errors

Bug Fixes

  • Android clients ( Amazon, Amigo, EPIC Slate, and Google Play Store )
    • When the Amazon EPIC app goes to the background, reopening the app causes a blank screen for certain Amazon devices
    • Resolved global timeout where window still shows after TV is turned off or app is in background
    • DVR with long titles are displayed correctly
    • Seek backward in rsTV and cDVR is set to 10 seconds
  • EPIC Web App
    • Multiple local origination channels can be played without issue

November 18th, 2020

Announcements / Features

  • Android and Amazon version 1.111.0 for release
    • The app loads the full guide data, giving faster access to navigation
    • Added EPIC box model with keymappings
    • Added CDVR backwards compatibility
    • On Amazon, added last button selected by default on full screen
    • New login/loading screen animation
    • Changed text in login screen to Username/Email
    • Added app version to login screen
    • Changed My Ticket options to Series options in My Shows
    • Changed wording from order to recording(s)
  • EPIC Web App relaunch
    • Complete rebranding of web app for Login, Loading, Guide, and My Shows
    • My Shows restructure for easier series browsing
    • Guide has advanced functionality with next day, previous day, key pad, and full screen
    • In the Guide, Page up / down, number keys and arrows support
    • Added closed captioning support
    • Local guide data now shown
    • Telco branding enabled
    • Added favorites and expiring sections to My Shows
    • Change recording language to series instead of My Ticket

Bug Fixes

  • Android clients (Amazon, Amigo, EPIC box, and Google Play Store)
    • ToolTip memory leak fixed
    • Block Pause Live TV on FF press
    • Styling update for status bar (tablet)
    • Added try/catch and bugsnag report for program options bad index issue (bad/no guide data; potential white screen issue)
    • Removed player when channel data comes back empty (bad/no guide data; potential white screen issue)
    • Fixed EPIC box seek forward and backward keymap
    • Disable VolUp and VolDown in MainActivity
    • Fixed guide button for EPIC box
    • Stop cDVR when press Guide button and return to Guide with live video
  • Epic Web App
    • My Shows missing showcards
    • Invalid series dates in My Shows->Series
    • Back button in My Shows->Series fix
    • Pasword button activation fix

October 11th, 2020

Announcements / Features

  • Android and Amazon version 1.109 for release
    • Apple TV app available in Apple App Store, version 1.0.22
    • Robust video retry logic for improved video playback
    • Clients can handle custom channel logos uploaded through EPIC SMS
    • Added Last Channel option on full screen video to view last channel watched
    • Memory monitor and debug logger added for administrator subscriber accounts from the EPIC SMS
    • Added tool tips section under Gear icon > Help > Tips & Troubleshooting
    • Tooltip shown explaining expiring content when scrolling over in My Shows
    • Support for EPIC STBs with Android OS settings
    • Added page up and page down on Guide options for better navigation

Bug Fixes

  • Improved logout capabilities to switch between accounts with app exit
  • Fixed missing guide data description on Options screen in Guide
  • Fixed guide data loading with Sports and Premiums offerings added
  • Improved HDMI connect and disconnect while watching restart TV, DVR, and Pause Live TV
  • Improved persisting user credentials
  • Fixed issue where My Shows was not being updated properly after user cancelled order (where series morphes to singles only)

August 27, 2020

Announcements / Features

  • Android and Amazon version 1.108.5 for release
  • Apple TV app available in Apple App Store
  • EPIC devices available
  • iPad EPIC app available in Apple App Store, available for iOS 11 and above.
    • Improved Settings display resizing
  • Amazon Fire HD tablet available for download
  • EPIC documentation available for subscribers and CSRs
  • Improved Restart TV trickplay with rewind and seek forward enabled as the program progresses
  • On EPIC Home screen, display series count of programs recorded on series thumbnails on active selection
  • Mapped buttons A and C to skip backward and skip forward for cDVR and restart TV
  • Updated Favorites count in My Shows header to reflect a subscriber’s favorited programs
  • Bluetooth display of paired active devices in System Information
  • Improved Pause Live TV responsiveness

Bug Fixes

  • Improved season sort by date and by season criteria
  • Resolved Sony Bravia channel up / down mapping
  • Multiple local origination channels with same guide data supported
  • Missing branding from EPIC Home screen
  • EAS improvements
  • Music channels (i.e. Spotify/Amazon Music) playing in background are stopped when EPIC app is active